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  • Terms & Conditions
  • Privacy Policy
    1. General

      1. The services on the website and Internet platform “YourDocAbroad” or “YDA”, www.yourdocabroad.com, are by “Aafya”, a partnership firm registered in India. The services provided by YDA are:
        1. “Treatment Abroad” provides general information regarding medical conditions and diagnoses, treatments, clinics and private practices (“Hospitals”).
        2. “Second Opinion”  connects individuals (“Users” also “you, your, yours”) who are using this Website to look for an expert assessment (“Opinion”) of medical information (“Patient Data”) by a doctor or specialist (“Experts”), whether or not operating through a medical institution (“Institution”).
      2. Every use of this Website is governed by these “Terms and Conditions”. The Users and Hospitals may not act in ignorance, breach, or circumvention of these Terms and Conditions of Use and we shall not be held liable for any use of this Website which is not assumed or permitted by these Terms and Conditions of Use.
      3. By using YDA’s website / platform / services, you as the user (“User”) are agreeing to these Terms and Conditions (the “Terms”) and Privacy Policy. These General Terms and Conditions are applicable for both “Treatment Abroad” and “Second Opinion” Services. The Users, Hospitals and Experts may not act in ignorance, breach, or circumvention of these Terms and Conditions and we shall not be held liable for any use of this Website which is not assumed or permitted by these Terms and Conditions.
      4. These Terms and Conditions of Use may be amended by us from time to time. Only the version of these Terms and Conditions of Use located at this Website is effective and binding. Please read these Terms and Conditions of Use carefully. Their correct understanding is essential for the proper use of this Website. Should you have any questions regarding the correct understanding of these Terms and Conditions of Use, contact us at care@yourdocabroad.com
    2. Treatment Abroad

      1. Scope of Work and Payment:
        1. YDA offers a website/platform/service to provide the users information about the symptoms, diagnosis, medical procedures available in different medical centers all around the world. YDA supports users looking for a suitable clinic/private practice by providing detailed information on various clinics and private practices and the treatments they offer. YDA also provides useful information regarding the preparation for hospitalization in other countries (e.g., required documents, entry requirements, travel tips, etc.). Once a medical center is finalized, YDA facilitates to obtain medical Visa, if applicable. If the customer provides his or her e-mail address, YDA also sends regular information on general medical and health topics via e-mail, as part of the contractual services.
        2. The services in above paragraph are free of charge. Additional services provided by YDA are available at an individual cost, including but not limited to case management, transfers, medical record translation, on-site medical interpreter, remote second opinion, and accommodation of companion.
        3. YDA allows clinics to introduce their services and achievements, allows customers to write and share reviews or articles. However, YDA is not responsible for the content shared by the clinics or the customers on the platform – it is the responsibility of the particular clinic or customer. YDA will not control this content unless there is a complaint from a third party regarding a specific content.
        4. YDA discloses details and information on Hospitals based on data, either provided by the Hospitals or collected and curated from online and offline information from a variety of sources. Although YDA uses reasonable skill and care in performing the Services it will not verify if, and cannot guarantee that, all information provided is accurate, complete or correct, nor can YDA be held responsible for any errors (including manifest and typographical errors), inaccurate, misleading or untrue information provided by the Hospitals or non-delivery of information by the Hospitals. The website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or qualification of any Hospital.
        5. YDA channels and thereby facilitates the communication between the User and Hospitals. Should the User and the Hospital decide to conclude a contract, YDA is not involved in the contractual relationship between the User and the Hospital and also in no way influences the conclusion or the content of the contract. YDA does not assume any rights, obligations or liabilities vis-a-vis the User out of a contract concluded between a Hospital (or another third party) and the User.
        6. YDA does not provide medical services itself. The information provided on YDA’s website including the information provided by the Hospitals and other third parties cannot replace a medical consultation or a medical examination and shall not be used to independently decide whether to commence or terminate a medical treatment. The services of YDA are limited only to the operation of the platform.
        7. YDA plays no part in payment for the services provided by the Hospitals. For the additional services (translation, second opinion, translators etc.) YDA will charge and processes all payments made through its platform via a third party payment Hospital.
        8. YDA reserves the right to request the contractual services that might be necessary from third persons as agents, without requiring any prior consent from the customer.
      2. Liability for Services provided by YDA and Third Persons
        1. YDA accepts no liability for the correctness, completion and up-to-dateness of any information provided by Hospitals or any other third parties on YDA’s website.
        2. YDA’s website contains cross references (so-called links) to websites belonging to third parties (e.g. Hospitals, travel agencies or certification bodies) over the content of which YDA has no influence. The relevant owner or operator of the websites alone is responsible for the content of linked sites. YDA does not assume any liability for this external content. The linked sites were cursorily checked by YDA for possible violations of the law when they were first linked to; there was no obvious violation of the law of the content discernible at that time. However, YDA does not constantly check the external content for changes which could form a new basis for a liability.
        3. For customer damages resulting from loss of data, YDA is not liable if the caused damage could have been avoided by a regular and complete backup of customer data.
        4. In addition, the liability of YDA is excluded in cases of only slightly negligent acts or omissions for untypical or unforeseeable damage, unless the damage affects the life, body or health or warranties made. The above limitation of liability also does not apply in cases of breach of fundamental contractual obligations, i.e. such contractual obligations that are necessary for the fulfillment of the contract in the first place and on which the contractual party may rely, and infringed of which endangers the purpose of the contract.
      3. Final Provisions
        1. Only YDA’s Terms shall apply regarding the use of YDA’s website and its Services by the User. The User’s general terms and conditions or similar regulations are herewith expressly rejected.
        2. These Terms remain in force until they have been changed or terminated by YDA. If the User does not consent with these Terms, he or she has immediately to cease the use of the Services and the User is obligated to terminate his or her user account
        3. The contract shall follow the laws of the Republic of India and the place of jurisdiction for all disputes arising out of the contract shall be the City of Noida, India.
    3. Second Opinion

      1. Scope of work and Payment
        1. YDA offers a website/platform/service to provide the users information about the doctors/experts and their field of expertise. YDA supports users looking for a suitable expert for second opinion. If the customer provides his or her e-mail address, YDA also sends regular information on general medical and health topics via e-mail, as part of the contractual services.
        2. The User will be able to search Experts based on the speciality. Once an Expert is selected, the User can view the Expert’s detailed Curriculum Vitae along with Fee Structure and time period. User will also be able to see additional services offered by the Experts (such as Video / Audio Conference, etc.)
        3. Once the user selects the Expert, and to further use YDA Second Opinion Services, users will have to create your personal account (“Account”) by completing the online registration process. During the registration process, you will be asked to fill-in the registration form with your email address and password that you will use to login to the Website. Please note that all registrations are subject to our acceptance and you have no right to an Account. Acceptance of registration is granted at our sole discretion.
        4. By submitting the user information form, user is agreeing to accept all Terms and Conditions. All information provided to us must be accurate and submitted in the form and extent required on the Website. User shall inform us of any changes in the information you have provided us with at your earliest convenience. User shall also choose a secure password and keep this password safe and confidential, and protect your Account from any form of misuse. In case you suspect unauthorized use of your Account or access to your password, you should immediately notify us via email. User can also use his/her Google or Facebook account to create the account.
        5. By creating an Account, user warrant that you are at least 18 years old and are legally capable of entering into binding agreements with us and the Expert.
        6. After creation of the account, the user will be prompted to pay the fee for the services selected by the user. After the payment confirmation, the user will be able to upload all the supporting documents (reports, X-rays, MRIs etc.).
        7. The deadline for the delivery of Report is always stated in the individual profile of the particular Expert.
        8. It is user’s responsibility to provide the Expert with all the information and Patient Data necessary for the provision of the Report. It may be the case that the information or the Patient Data you have provided the Expert with are not sufficient for the provision of the Report. Should this be the case, user will be notified of such Expert’s request via email and may also find it in your Account. Please note that your compliance with this rule and cooperation will enable the Expert to provide you with the qualified Opinion in the Report that you have ordered.
        9. If the information and Patient Data user have submitted were incomplete or incorrect you will be requested by the Expert to supply correct and complete information and Patient Data. Once the Expert has asked you to provide him/her with additional information, the deadline you have both agreed to, stops to pass. The deadline will continue to pass once you have provided the Expert with all the additional information or Patient Data that s/he has asked you to provide. It is at the discretion of the Expert to assess whether the information and Patient Data are correct and complete. User will be obliged to supply the Expert with correct, suitable and complete information and Patient Data as per Expert’s request within five (5) working days. If you fail to do so, you will be obliged to settle 50 % of the Report Fee as a compensation for the Expert’s time spent at reviewing incorrect or incomplete information and Patient Data.
      2. Liability for Services provided by YDA and Third Persons
        1. The findings, impressions and recommendations within the report do not replace the findings, impressions and recommendations made by the hospital where the initial examination was performed. The provided data may or may not represent the native source dataset and thus may contain compression, which may lower the sensitivity in the Second Opinion interpretation.
        2. The User agree that the report is exclusively for the purpose of obtaining the opinion and shall not qualify as diagnosis, medical advice, treatment or medical care, nor establish any doctor-patient relationship
        3. The service provided by YDA Experts may differ from the services provided by the patient’s primary physician. The Expert will not have the benefit of information that would be obtained by examining the patient in person. Therefore, the Expert may not be aware of facts or information that would affect its opinion of patient’s diagnosis. It is highly recommended that user discuss YDA Second Opinion with his/her physician. By deciding to use YDA Second Opinion user acknowledges and agrees that
          1. The diagnosis will be limited and provisional as there are various limitation factors (mentioned above)
          2. The Second Opinion is not intended to replace full medical evaluation
          3. The Experts does not have at his/her disposal important information that is usually obtained during in-person medical examination and this absence of physical examination may affect the Expert’s ability to diagnose the patient’s conditions, disease or injury
          4. YDA does not provide Health Care and is not in any way responsible nor liable with regard to the content and quality of the report. Our services are limited to administering the website with all its functionalities and on-time delivery of the report. YDA website also facilitates Users and Experts to communicate with each other, payment fee processing, helpdesk support and other support to make sure that Expert receives all the user data.
        4. We cannot guarantee that our Website is always available and that the information on our Website is always complete, correct or up-to-date. In case of failure of the Website for any reason we shall use our best efforts to fix the problem and make the Website available as soon as possible.
        5. YDA is not liable for completeness or accuracy of information or feedbacks posted on the Website by any User, Expert or a third party, such as ratings, reviews and endorsements. We retain the right to remove any posting or other information from the Website, without notice.
        6. YDA has no responsibility or liability for the Opinion, the contents and quality of the Report or Translated Report (if opted by the user) and the execution or validity of the Report Agreement, Translation Agreement, Expert’s/Translator’s terms and conditions contained in the Report Agreement/Translation Agreement, Opinion, Report or Translated Report itself, or any contacts you may have with the Expert or Translator. This will fall solely under the relevant Expert’s/Translator’s responsibility and liability. The Report Agreement will be governed by the Expert’s own terms and conditions, available on the Expert’s profile page. The Translation Agreement will be governed by the Translator’s own terms and conditions, to which you grant your consent (see section 2 of the Terms and Conditions of Use).
        7. Our website may include links to other websites. User agree that we have no influence on and no liability whatsoever for such linked websites. If you visit those websites, we encourage you to consult the terms and conditions and privacy policies available there.
      3. Agreement Termination
        1. User may terminate the User Agreement for any reason and at any time. For termination you should follow the website instructions for removing your Account. Once you remove your Account, we will immediately cease to store any remaining information or Patient Data you have uploaded.
        2. YDA can, in our sole discretion, terminate the User Agreement, if your Account has been unused for a period longer than six (6) months. Should this be the case user will be notified via email.
        3. We may also terminate the User Agreement in case you breach any provision in these Terms and Conditions. Should the User Agreement be terminated according to these Terms and Conditions, user shall not be entitled to any refunds.
      4. Final Provisions
        1. Only YDA’s Terms shall apply regarding the use of YDA’s website and its Services by the User. The User’s general terms and conditions or similar regulations are herewith expressly rejected.
        2. These Terms remain in force until they have been changed or terminated by YDA. If the User does not consent with these Terms, he or she has immediately to cease the use of the Services and the User is obligated to terminate his or her user account
        3. The contract shall follow the laws of the Republic of India and the place of jurisdiction for all disputes arising out of the contract shall be the City of Noida, India.
    1. General

      1. This is the Privacy Policy of the website www.yourdocabroad.com (“YDA”). This Privacy Policy provides information on the processing of personal data of the user of the Website (“User” or “you”) and this Privacy Policy may be changed over time.
      2. This Privacy Policy is applicable to the processing of all personal data of Users through the Website by the Company.
    2. Personal Data

      1. YDA gathers user’s personal information to provide (any or all) suitable information, provide relevant information for Experts (for Second Opinion) and payment for the services rendered to the User thereunder. In addition, your personal data (including messages to the Doctor) will be used by us for the purpose of the translation of the Report (if opted) and if requested, and for sending newsletters and email communication.
      2. YDA will never sell or give your personal data to a third party to be used for a third party marketing purposes. However, the company may use your personal data, such as the email address or hashed email address, to communicate the Company’s offerings directly or using remarketing tools.
      3. YDA uses third parties for certain processings, such as Website hosting. As far as these third parties have access to personal data in order to execute these processings, the Company has taken the required organizational and contractual measures to ensure that your personal data are exclusively processed for the purposes mentioned above.
    3. Cookies

      1. The Website uses cookies. A cookie is a small small text file that we send to your internet browser so that we are able to recognise your browser when you return.
      2. Cookies can collect data on the use of the Website such as which pages are visited and the duration of a user session. When you use the Website, the cookie sends data to the Company.
      3. YDA website gathers information that could be useful in tailoring our adverts and online offer to our customers. This information is not used to identify you as a user; it is solely used for the optimization of our website. Information collected by these cookies is not stored with our customer’s personal information or order information, it is only used to provide our users with adverts and/or notification of offers and services that are suited to their individual requirements, using click stream analysis. Our goal is to offer you a trustworthy and easy search experience on a website that is tailored to your preferences.
      4. Our website uses retargeting, which allows us to make our online offer more interesting for you. Retargeting technology means we can advertise recently viewed and related clinics on our partner’s websites, meaning our adverts, even on other companies sites, that are relevant to what you would like to see. We do this by analysing user behaviour from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.
      5. The Company does not retain a cookie longer than necessary. We use session cookies and permanent cookies:
        1. A session cookie can track usage such as the webpages you visit and what options you use. When you close the internet browser, the session is ended and the cookie is deleted.
        2. A permanent cookie enables the Website to recognize you at a subsequent visit.
      6. The Company stores cookies that are essential in providing the functionalities of the Website. If you do not wish to receive any cookies at all, you may set your browser to refuse cookies altogether. Please note that in that case you may no longer be able to use all the functionalities of the Website.
      7. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
    4. Access Removal

      1. You can request access of the data that the Company processes about you at any time, and have these corrected or removed by sending a request to care@yourdocabroad.com

YourDocAbroad

YourDocAbroad is a single point global access for both medical travel to obtain Treatment Abroad and to obtain a Second Opinion on your existing diagnosis. It helps you get access to high-quality, affordable healthcare around the world through our international network of trusted doctors and specialists. With our 24/7 personalized service, you have instant global access to top specialists in their fields, cost estimates, treatment plans and second opinions. Minimum waiting time, affordable price, access to world class doctors and hospitals - just a click away.

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By using our site, you agree to the YourDocAbroad Terms and Conditions. YourDocAbroad does not provide medical advice, diagnosis or treatment. The information on this website is intended to support and facilitate patients to locate doctors and hospitals best suited for their needs.

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